ResourceFirst OnDemand: Reliable and Secure

Data Center Characteristics:

• Portfolio Decisionware Inc. maintains world class hosting partnerships with Microsoft and Intermedia
• All data is backed up nightly to support disaster recovery processes
• All system access is password protected and all email accounts are verified
• All data access is encrypted over the internet using SSL encryption
• Our technical support staff can only see your data if you explicitly grant permission to work on your system
• We use high-end Microsoft technology and operate under an industry standard architecture with built-in redundancy to maintain service during hardware failures
• Your data is always available to you via export, extraction to MS Excel or local save.
• PDWare operates with current versions of the following web browsers: IE, Firefox, Safari, and Chrome

Support Policies

• 98% Uptime
• 24 x 7 monitoring of service access
• eMail notifications of system status changes
• 4 hours per month reserved for upgrades
• Nightly backup
• Business hours application support